I knew my travel luck was due to expire. I've flown numerous times in the last few months without incident. However, my current experience with US Airways seems like an unduly harsh punishment. I say "current experience" because I am actually on the phone with some incompetent person (the
third fourth I've spoken to in the last two hours) as I type. ("OMG! I'm live blogging!")
Backstory - I was supposed to fly from Washington National to Detroit today at 6pm. Lo and behold, when I went to check in online my flight no longer existed. It had been canceled and not only was I not notified but I was not rebooked on an alternate flight. I have now been on the phone with US Airways for the entire morning and all they can tell me is that the next flight they can get me on is SUNDAY MORNING (you'll note this is the first time I've EVER used colored text for dramatic emphasis, but really - a four day wait!?!11!!) Oh and no, there are no flights available on alternate carriers (even though Orbitz says there is). No, they can't get me home through any other city on the Eastern sea board. And of course they won't give me a refund large enough to allow me to buy one of these other tickets I see clear as day on Orbitz.
I've been apologized to about 8 gillion times, but A) these people don't sound sorry and B) their sympathy is of no value to me and gets me no closer to Detroit. I'm not the one to rip into some poor booking agent but my patience only extends so far and I. AM. PISSED. and I am using the only venting method I know, The Catch Up Lady.
CALL TO ACTION: If you are a blogger reading this, share my story and your own worst travel tale. Let's show em the power of consumer involvement online... or at the very least make ourselves feel better. It will be cathartic, I promise.
Update 12:24pm - Entering minute 133 of phone time. The first agent I spoke too's supervisor's supervisor's supervisor is calling other airlines. I am really hungry.
Update 12:27pm - I am eating peanut butter off my finger. The group I was supposed to go to lunch with (it's my last day of work with NMS) is getting antsy...
Update 12:31 - lal al al lalallalala. Still on hold.
Update 12:33 - I could get on a direct flight from BWI today at 4:30. Unfortunately I'd have to leave work right now and start the planes trains and automobiles adventure, which won't fly since it's my last day of work ever with this company. This agent is really nice though, I believe she smiled when we were speaking. Damn, I wish I could get on that flight.
Update 12:37 - I am no longer hungry. Peanut butter is high in protein and is a great hunger stopper I have recently discovered in my online research. I'm worried I'm ruining my karma with my blog post title and I'll never get home.
Update 1:06 - I am on a 6pm Northwest flight from BWI. Planes trains and automobiles begins in 90 minutes... Thank you to that lady that got me the flight.
Update 7:00 - I said my goodbyes at NMS and took a cab to Union Station to get on a train to BWI, only to discover that my NEW flight had just been cancelled. At this point the heavens open and me and my Tory Burch flats are drenched getting out of the cab. I put on my golf shoes (which were hanging out of my suitcase pocket) and took off through Union Station while on the phone with the NICEST Northwest agent of all time (oxymoron?). She talked me off the ledge and put me on a 4:20 Northwest flight out of DCA. I cut the cab line and hoped a ride with another person heading to National only to spend 40 minutes at the ticket counter because US Air hadn't released my ticket yet. Again, Suzanne and Yonothan, two great Northwest agents (oh my god, lightening does strike twice!) figured it out just in time for me to run through security...and get selected for an additional screening. At the end of the day I got in 2 hours earlier than I would have on my original flight but Jesus H. Christ was today crazy.